100% of the reservation total is due at the time of booking, which includes a 10% Alpine County hotel tax and a 4% US Forest Service tax
Cancellations must be made more than 60 days prior to the arrival date to receive a refund. In the event a cancellation/no show/early departure occurs FOR ANY REASON within 60 days of the arrival date, only room nights that are re-rented will be refunded. (Please note that no refunds will given for weather/smoke/road conditions as long as Lake Alpine Resort and Highway 4 are open). A $25 cancellation fee will be applied to all cancellations. This cancellation policy applies to any date changes made to a reservation.
Pet fee is $60 for up to two pets for the entire stay, $30 for each additional pet. Pet beds should be used as pets are not be allowed on furniture. If extensive cleaning is needed to remove pet hair from furniture, bedding, etc., a $100 cleaning fee will be applied to the credit card on file. Management reserves the right to apply the pet fee, and if appropriate the supplemental cleaning fee, to the credit card on file if it is discovered a pet was in the cabin without notifying our staff. Exotic pets are not permitted.
There is no pet fee when staying in a tent cabin.
Please call to make arrangements for ETAs later than 9pm. We do not staff a 24 hour front desk.
Guests are expected to leave the units reasonably clean. Due to our small housekeeping staff with limited time, excessive dirtiness can result in an extra cleaning charge. For example, please wipe down the stove after cooking and wash dishes after using them.
Smoking is not permitted in or within 20 feet of any building in our facility.
Occupancy beyond bedding accommodations is not permitted due to fire codes. Cots are prohibited. Cribs/sleeping furniture for infants may be permitted, but must be supplied by the guest.
Any damage, intentional or accidental, to the facilities used by guests, including but not limited to: structural and cosmetic features, furniture, cookware, fireplaces, fixtures, bedding, towels, etc. are the responsibility of the guest. Any damages noticed by the guest upon check in should be brought to the attention of management immediately.